PRIMARY RESPONSIBILITIES

• Answer video interactive phone calls in a timely and professional manner.
• Be positive and maintain professionalism at all times throughout the interaction.
• Provide resolution to member inquiries regarding account activity and balances, transfer funds between accounts, wire transfers, stop payments, order checks, process checks by phone and debit/ATM card processing.
• Achieve and maintain all required performance goals and quality measurements.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Performs other duties as assigned.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• HS diploma or equivalent required.
• 1 to 2 plus years related work experience required in a professional business environment, with financial institution experience preferred.
• Bilingual (Spanish) Required

SKILLS AND COMPETENCIES

• Maintain neat and professional appearance.
• Strong oral and written communications skills required.
• Proficiency in the use of Windows and Microsoft Office based programs, required.
• Ability to analyze and solve problems.
• Ability to learn and apply new information or skills.
• Ability to observe and interpret people and situations.
• Ability to perform highly detailed work on multiple, concurrent tasks.
• Proficient technology skills and ability to adapt to new technology.
• Able to demonstrate good communication, customer service, and interpersonal skills.
• Able to work independently and exercise good judgment, initiative, tact and professionalism in representing TFCU with members, managers, staff and vendors.
• Excellent one-on-one and group interpersonal skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to deliver "stage performance" results on a daily basis.